Tag Archives: deposit

Postponements and refunds

Coronavirus

We are very sorry: we have taken the difficult decision, because of the coronavirus pandemic to cancel summer school 2020. Denying our wonderful students the chance to study and live together this summer was not easy, and we would like to thank all of you, the parents, for your incredible support and patience over the last few months as together we learnt more about coronavirus.

Your choices:

(1) Full refund

You can choose to have a full refund of all the money you have paid.

(2) Postpone until summer 2021

You can choose to postpone your booking until 2021.

?If you choose to postpone we will offer a 5% discount to your family, and a limited number of your children’s friends for life.

What do you need to do?

If you made a booking for summer school 2020, you must please complete this form to tell us if you prefer postponement or full refund:

Disappointment for children and teenagers

When you set your heart on something; when you dream big; when you set yourself a challenge it’s a big disappointment when the door closes.

That’s why we’re keeping that door open and keeping our international community of students connected by offering free Zoom meetings. Register your child today so that they can continue talking with the world.

Coronavirus

Our response (April 14th 2020)

In a few short months the Covid-19 virus has changed our world. The purpose of this message is to help parents and students by giving full information about how More Than English summer school is responding.

Even though we continue preparing summer school; even though the summer school booking system is still open, the reality is that right now, the future is difficult to predict and that is why we are taking a flexible approach and we are listening to you, our parents and students.

New bookings

If you would like to book a place on summer school you can using our online booking form. As a temporary measure resulting from the uncertainty created by coronavirus, from April 2020, new customers can now make a booking without paying a deposit. Please note that our standard Terms and Conditions still apply with 31st May as the deadline for full payment.

Existing bookings

If you have already booked and paid a deposit we are presenting 3 options to you:

Postpone your booking until 2021.

> If you choose this option, we will offer this year’s prices and give your family and a limited number of your children’s friends, a 5% discount for life.

If you wish to postpone your booking, please contact us using the form on this page (?) any time on or before 21st May 2020.

Request a full refund of your deposit.

> We understand that for many people the crisis is creating financial problems and general uncertainty. If you wish to cancel your booking and receive a full refund of your deposit, please contact us by using the form on this page (?) any time on or before 21st May 2020.

‘Watch and wait’.

> If you choose this option, you can wait and watch to see if the situation improves. You can still request a return of your deposit any time on or before 21st May 2020. You can still also request to postpone your booking until 2021 by using the form on this page (?) any time on or before 21st May 2020. 

Our offer to refund deposits up to and including 21st May is a temporary change in response to Covid-19. Please note, however, that our Terms and Conditions still apply.

What are other parents choosing to do?

Most parents are choosing to ‘watch and wait’. At the time of writing, only two families have contacted More Than English to request a cancellation.

Safety: our first priority

The protection, safety and wellbeing of all children in our care will always be our top priority. At the moment we are monitoring very carefully the advice from the UK government and English UK, which is a representative body for English language training institutions in the UK. However, if we think there is a risk to our pupils, we will not wait for the government to act. As per our Terms and Conditions, More Than English reserves the right to cancel summer school if we think that the safety of our students would be at risk.

Thank you ?

Finally, may we take this opportunity to say ‘thank you’. Thank you to all the brave people around the world, including shop assistants, hospital cleaners, medical experts and delivery drivers who support the rest of us by continuing to go to work every day during the peak of this pandemic.

Thank you also to you our parents and students for your patience at this time. Please stay safe and well. If you would like to contact us about Covid-19 and summer school, please use this form: